Shipping & Returns
Fast & Reliable Shipping for Your Convenience
Currently we are only delivering to the UAE and the UK.
Expect your delivered to arrive between 2 – 3 weeks and up to 4 weeks if framing is required.
Once your order is in transit, you will receive an email/SMS with your tracking number to track your shipment.
While we make every effort to ensure prompt delivery, the timeframes provided are estimates. Delays may occur due to factors such as customs procedures or public holidays in the recipient’s country.
International Returns & Customs
For the UK, return shipping costs are the responsibility of the customer.
To ensure a seamless delivery experience, all applicable customs duties and taxes are covered by us at the time of shipment, eliminating any unexpected charges upon arrival. As these fees are paid directly to customs authorities, they are non-refundable.
In the event of a return, the original shipping fee, along with any customs duties and taxes paid, will be deducted from the refund amount, where applicable.
For any additional questions or concerns regarding shipping, feel free to reach out to us at info@sotoso.net